What is your return policy?
Phenomenal Cosmetics does not accept returns. All sales are final.
What is your exchange policy?
Phenomenal Cosmetics only offers exchanges, with no refunds. If you receive your item and it is defective or damaged, you are eligible for an exchange ONLY within three days of receiving the item. Items must be returned to Phenomenal Cosmetics in the same condition as it was received.
What if my product is damaged/defective?
If you receive your order and it is damaged/defective please email us at firstname.lastname@example.org. Please include your name, order number, and photo of your damaged/defective piece/pieces. We will be sure to get back to you within 1-3 business days.
What if I thought the appearance of my item was going to be different?
Unfortunately, all sales are final. Please review the item's description before purchasing.
What address do I ship my exchange to?
To exchange your product you must obtain an RMA Number from our Exchange Dept. After receiving your RMA Number please mail your package to: Phenomenal Cosmetics, PO Box, 39282, Charlotte, NC 28278. Please Please Please be sure to obtain an RMA Number before returning any item to Phenomenal Cosmetics. If we receive any items with no RMA Number, we cannot guarantee your item will be eligible for exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we receive your returned item.
What if I never received my item?
We are not responsible for lost or stolen packages after they leave the Phenomenal Cosmetics Warehouse. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier (ex. USPS, UPS, FedEx, DHL). We will provide you with the address provided to us from your order, shipping carrier information, tracking numbers, and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier.